Customer Liaison Officer Training (CLO) - $70(View unit overview as PDF)

Course type: Short Courses

General Information

The Queensland Responsible Gambling Code of Practice stipulates that each Gambling Provider is to appoint a person to perform the Customer Liaison Role (CLO) who is trained to: 

• Provide appropriate information to assist customers with gambling related problems
• Support staff in providing assistanc e to those customers and
• Provide assistance to staff with gambling related problems 

This course covers:

•  The role of a CLO
•  Interaction with the community
•  Self exclusion provisions
• Venue initiated exclusions
• Appeals procedures
• Active monitoring
• Register of venue exclusions
• Reporting the procedures to Office of Liquor, Gaming and Racing
• Help & Support Information for Customers

To Register and pay for correspondence training by cheque, please click here. To pay by credit card, visit our online store.

Training Methods

By Correspondence

CFT On Site & Group Training

Food Safety Supervisor, Food Handler, RSA, RSG / RGS and Client Liaison Officer Exclusion Training

 

CFT QLD now runs regular training classes for OLGR Approved RSA and RMLV.

Download our Training Calendar here

To enrol and pay for one of our courses, you can download our enrolment form here, or visit our online store to pay via paypal here.

Group bookings can be made for training in-class, online or correspondence. 

Employers sometimes prefer their staff to be trained in a group so the training can be customised to their particular workplace.  The value of the in-house classes is that they can be held on a date and time of your convenience.  You also save your staff the need to travel to complete their training.

Your organisation may prefer to train a group by correspondence - one option is for the participants to study together and each complete their separate assessments at a time suitable to all staff, instead of attending a class. Or, you may have a group who want to do training online - we can provide you with an excel spreadsheet and manually enrol your particpants and issue you organisation with an invoice.  Just give us a call for a quotation!

A discount may apply to group bookings of 11 or more which saves you time and money. Call 1300 665 633 (Mon-Fri 9am - 5pm) to find out more about a group booking for onsite class, online or by correspondence. Some areas may incur a travel fee for onsite training.

You can book any of the following courses:

• Food Safety Level 1 (Basic Food Handling)
• Food Safety Level 2 (Food Safety Supervisor - levels 1 and 2  are required for food safety supervisor qualification)
• OLGR approved Responsible Service of Alcohol (RSA)
• Provide Responsible Gambling Services (RSG) /(RGS)
• Client Liaison Officer Training (CLO)
• Responsible Management of Licensed Venues (RMLV)

 

On Site Service Areas

CFT QLD can arrange on-site training at your business for groups of 10+, Call us on 07 5520 0380 for a quote.