FAQ's for Completing Online Training

General:

I can't find my course enrolment email, can you help?

Alot of email programs move these kinds of emails to the "junk email" folder, so it's a good idea to check  your "spam" or "junk" email folder for the email with your user name and password. If you find the email in there you will need to move it to the "inbox" for the links to work (this is a security thing). You can either drag and drop the email or right click and choose "move to . . .” then select the ‘in box’. If you still cannot find your email please contact support so they can confirm that  your email address is correct in the system and they can then resend it for you.

How do I log-out of my course but make sure that my answers have been saved so that I can restart when I am ready?

If you have commenced your course you need to click 'log out' button on the top right hand side of page.  If you do not wish to do your training in one sitting you can log back in from any computer. Also a different user can train on the same computer and it will resume where they left off too. 

When you want to recommence your training log in at https://my.cft.com.au  using your username and password and click back into the section you were up to.

How can I get online assistance?

During business hours you can call 1300 775 155 or 07 5520 0390 Mon-Fri 9am - 4:30pm and after hours email support is available 7 days a week, until 10pm EST - just email cftqld@gmail.com and your question will be handled straight away by the Online Team.

Are there additional costs involved?

The enrolment fee is the only cost there are no hidden charges. If you make a mistake you will be given an opportunity to re-do the assessment, online trainer support is available from 7am to 10pm EST 7 days. There is no additional charge for one-on-one phone support, re-assessment or re-submission of an assignment.

Computer Related

Do I need to install software?

In order to view your certificate you will need the latest version of Adobe Acrobat. You can download this for free at: http://get.adobe.com/reader/

Can I use Google Chrome?

Yes, you can use any web browser as all of our courses are web based.

Does online training work on Mac computers?

Yes online training is a web based and works on all browsers including Internet Explorer, Firefox,  Safari and others.

Does online training work on IPads/IPhones?

Yes our new courses are web based and are now suitable for IPads/IPhones.

What is the minimum internet speed that I need to do the training?

You need to have a fixed line broadband connection  or wireless internet connection with at least 512kbs or (0.5mbs) .To test your internet connection speed click here www.speedtest.net


RSA:

What RSA course do I need to do?

Please check State requirements to see what course you need to undertake. Remember there have been changes to requirements in Queensland since 1 January 2009. If you need to work in Queensland do not do the national RSA, you must do the OLGR RSA Training Course Certificate. The national unit is valid in WA, SA, and NT.

I want to do an RSA bridging course for Queensland what existing certificates can I use to Bridge from?

Any national unit or other state or territory certificate issued within the last three years can bridge to QLD OLGR RSA training course certificate. Students cannot bridge from a QLD OLGR certificate - Students holding an OLGR certificate must do the full course. Once enrolled in the bridging course you fax/email a copy of your previous RSA certificate for authorisation. You will receive an email from CFT confirming authorisation and that you can print off your certificate once you have completed your course.

I am completing a Bridging course and have finished all of the online training, but still can't get my certificates, why not?

Before completing this course please send a copy of your national RSA or a current other State or Territory certificate issued within the last three years to:

Fax:     07 5677 0622
Mail:     P.O. Box 21, Palm Beach Qld 4221
Email:   cftqld@gmail.com

If you cannot provide a copy of this certificate you will need to do the full QLD OLGR RSA course. Please contact our office.

Please note that this is not a refresher course and you cannot use an expired QLD RSA certificate to complete this course.

I come from overseas and want to come to Australia for a working holiday. I wouldn't mind doing some bar work if I need some extra party cash. Can I do the training in my country so that I don't have to think about study while I am having the time of my life?

No worries mate, but Australia has different laws in every state and territory so you need to check the state requirements, or choose to work in a state that does.

 

RSG:

What RSG course do I need to do?

Please check State requirements to see what course you need to undertake. In Queensland from 1 October 2010, all people who carry out gaming duties or gaming tasks within a licensed club or licensed hotel must complete the approved  OLGR RSG course, including:

  • eligible licensee

  • gaming nominee

  • holder of a gaming employee licence performing gaming duties

  • any person performing gaming tasks.

An eligible licensee is an individual licensee who is ordinarily present on the licensed premises when the premises is open for the conduct of gaming.  If you hold an national or other state RSG certificate issued within the last three years you can do the bridging course. (see below)

I want to do an RSG bridging course for Queensland, what existing certificates can I use to Bridge from?

From 1st October 2010, an OLGR approved RSG bridging course is available for anyone who holds a national RSG certificate or other state territory RSG certificate with national competency SITHGAM006A issued within the last three years. You can upgrade to the OLGR RSG course certificate by completing the OLGR RSG Bridging Course. Once enrolled in the bridging course you fax/email a copy of your previous RSG certificate for authorisation. You will receive an email from CFT confirming authorisation and that you can print off your certificate once you have completed your course. OLGR RSG fact sheet for further information.

I come from overseas and want to come to Australia for a working holiday. I wouldn't mind doing some bar work if I need some extra party cash. Can I do the training in my country so that I don't have to think about study while I am having the time of my life?

No worries mate, but Australia has different laws in every state and territory so you need to check the state requirements, or choose to work in a state that does.


Food Safety:

How long does the online food safety unit take to study?

The online training and assessment modules take approximately 4 hours to complete, although most people don’t complete them in one session. The program allows you to do a little or as much as you want. When you have finished your session please “log out” then it remembers where you are up to each time you log back in. The online training is 100% online and you receive your certificate immediately upon completion.

What types of assessment will there be in food safety training and where?

Each online section of the training has a set of assessments relating to that section; these are either multiple choice or industry specific case study questions which assess your knowledge. You are allowed four attempts at each section, if you fail after four attempts, you simply need to contact our helpful support team. We will ensure you understand the question and that you have the knowledge to correctly answer the question and then allow further attempts for you. You will not have to re-pay!

Is my old food safety certificate still valid?

Nationally recognised Statement of Attainments (certificates) do not have expiry date; however there is a requirement that qualifications are ‘current’. Certificates must contain a nationally-recognised unit code appropriate to your industry.

Contact your council to check if they will accept the code and the date of your certificate.

I am interested in doing the follow workplace hygiene course or the food safety supervisor course and need a certificate within a week. How can I do this?

Yes!!! Go to www.cftqld.com.au where you can register and begin your training online right away. The course is 100% online and you download and print/save your certificate as a PDF file immediately upon completion.

Is my old certificate still valid?

Food safety certificates and national unit RSA certificates do not have expiry date; however there is a requirement that qualifications are ‘current’. Certificates must contain a nationally-recognised unit code appropriate to your industry. Your OLGR RSA training course certificate is valid for 3 years.

How do I save where I am up to?

When you login and do the course the system will remember where you are up to so that if you come back later you can start from that spot. If you do not wish to do your training in one sitting you can log back in from any computer. Also a different user can train on the same computer and it will resume where they left off too.

How do I get my Certificate?

Log into https://my.cft.com.au and click on 'My Certificates' and print and or save your certificate.

A nationally recognised certificate for the industry sector you undertook is provided as a PDF file which you can print out at the end of the training or login from another computer and print later or save and print.

Once you have finished the course, click on 'My Certificate' link at the top of the page. This will take you through to a new page where you will be prompted to complete an ATQF survey, once you have completed the survey a link to download your certificate will appear.

I have been locked out after 4 attempts at doing the quiz, what should I do?

If you have gotten the quiz incorrect after four attempts, you simply need to give our helpful online support team a call during EST business hours. We will then discuss the question/s with you and reset the quiz.  If you are locked out after business hours you can email cftqld@gmail.com  You do not have to repay.

 

 

None of these have answered my question

Just give our friendly Online Support Team a call during business hours 1300 775 155 or after hours email cftqld@gmail.com and we will ensure you understand the question and reset the quiz for you. You do not have to pay again.