CFT has a fair and reasonable refund policy which ensures that all students have the opportunity to receive a refund if requested.

Correspondence Students

CFT recognises that refunds of fees paid in advance should be made to correspondence students under the following conditions:
 

1. CFT agrees to refund, within 30 days, without deduction, all fees where the student's application for enrolment is refused by CFT;
    
2. CFT agrees to refund, within 30 days, all fees paid, less a $20.00 administration charge, where, by reason or reasons beyond the student's control, (including Acts of God, Acts of Government authorities, civil strike and riots), the student is prevented from completing the correspondence course;
    
3. CFT agrees to refund, within 14 days, fees paid with a 50% deduction for administration fees where the student has requested a refund due to deciding the course is not necessary (changing their mind).   

Refunds are conditional upon:

All learning and assessment materials already sent to the student must be returned to CFT and the student must sign an agreement not to pass on any original learning or assessment materials, or copies of the original material, to any third party.

Online Students

CFT agrees to refund, within 14 days, with a 50% deduction for administration fees where the student has requested a refund due to:

1. Incorrect entry of email address by the student;
    
2. The computer system being used by the student does not meet the minimum requirements detailed for use of the online learning material as  set out in pre-enrolment information above;
    
3. A student enrolling in, or completing a course, then determining it is not the correct course for their needs. For instance, there is a clear warning on the website for NSW RSA students to advise they need a NSW Liquor Administration Board approved RSA course and also for Queensland students there are clear and concise warnings advising that they must undertake an OLGR Approved RSA Training Course Certificate. There are also warnings that RSA students should access the relevant State regulations to see if the online course is suitable for them;
    
4. CFT agrees to refund, within 30 days, with no deduction, fees where the student has been unable to access the online learning material due to a system failure of the learning material. That is, the learning material is not available for access by all students due to technical failure of the learning platform.

Students who Attend Classes

CFT recognises that refunds of fees paid in advance should be made to students under the following conditions:

1. CFT agrees to refund, within 30 days, without deduction, all fees where the student's application for enrolment is refused by CFT.
    
2. CFT agrees to refund, within 30 days, all fees paid, less a $20.00 administration charge, where, by reason or reasons beyond the student's control, (including Acts of God, Acts of Government authorities, civil strike and riots), the student is prevented from attending the course.
    
3. CFT agrees to refund, within 14 days, without deduction, all fees where the CFT cancels the course or where the commencement of the course is postponed for more than four weeks.
    
4. Cancellations will be accepted seven (7) days prior to a training course commencement date, after this time an administration fee of 50% will be incurred.
    
5. No show on the day of the course will incur a fee of 100% forfeit of monies.