Pre-enrolment Information

This information is designed to provide you with details relevant to enrolling into CFT International courses.

The enrolment, training and assessment procedure for all CFT courses is as follows:

  • Enquiry to CFT

  • Client provided with registration form and pre-enrolment document (or verbal information)

  • Client registered into course

  • Enrolment is confirmed once a payment is received

  • Client is issued with a receipt as a confirmation of enrolment

  • Client completes training and is assessed

  • Successful clients are issued with a relevant certificate

If you have any questions regarding online learning  & assessment please check out our FAQ information  which is under 'support'

Course Information & Outcomes

CFT is registered to train and assess the following units of competencies:

Hospitality

Follow Workplace Hygiene Procedures - SITXOHS002A
Implement Food Safety Procedures - SITXFSA001A
This course is suitable for anyone working in cafés, restaurants, school canteens, supermarkets or looking for work in these sectors.
 
Provide Responsible Service of Alcohol - SITHFAB009A
RSA is a course for those working in a bar, hotel, restaurant in the liquor industry, security guards & flight attendants. Check State requirements before enrolling as there have been changes in regulations in Queensland.
 
Provide Responsible Gambling Services - SITHGAM006A
This course is designed for people who wish to enter or are in the hospitality industry and need their Provide Responsible Gambling Services for employment

Health and Community Services

Follow Basic Food Safety Practices - HLTFS207B
Apply & Monitor Food Safety Requirements - HLTFS310B
Oversee the Day-to-Day Implementation of Food Safety in the Workplace - HLTFS309B
This courses are designed for those who need to be the Food Safety Supervisor in the aged care, childcare, hospital, hostel, meal on wheels industry sectors.

Food Processing

Follow Work Procedures to Maintain Food Safety - FDFCORFSY1A
Implement the Food Safety Program and Procedures - FDFCORFSY2A
These codes are for people in food manufacturing and re-packaging industries such as bakeries, canneries, flour mills and pre-prepared meals.

Fees and Charges

All CFT fees have been kept to a minimum to make training cost-effective for both individuals and for business.

Please see our website for further information, or call our office on 1300 775 155 or 07 55 200390 between 9am - 5pm Mon - Fri.
 

Non-course Fees and Charges

Fees may apply for:

  • Recognition of Prior Learning Service

  • Recognition of Current Competency

 Apply to the office for more information about requirements and fees for these services.

Refund Policy

CFT has a fair and reasonable refund policy which ensures that all students have the opportunity to receive a refund if requested. 

Correspondence Students

CFT recognises that refunds of fees paid in advance should be made to correspondence students under the following conditions:

  1. CFT agrees to refund, within 30 days, without deduction, all fees where the student's application for enrolment is refused by CFT;

  2. CFT agrees to refund, within 30 days, all fees paid, less a $20.00 administration charge, where, by reason or reasons beyond the student's control, (including Acts of God, Acts of Government authorities, civil strike and riots), the student is prevented from completing the correspondence course;

  3. CFT agrees to refund, within 14 days, fees paid with a 50% deduction for administration fees where the student has requested a refund due to deciding the course is not necessary (changing their mind).    

Refunds are conditional upon:

All learning and assessment materials already sent to the student must be returned to CFT and the student must sign an agreement not to pass on any original learning or assessment materials, or copies of the original material, to any third party.

Online Students

CFT agrees to refund, within 14 days, with a 50% deduction for administration fees where the student has requested a refund due to:

  1. incorrect entry of email address by the student;

  2. the computer system being used by the student does not meet the minimum requirements detailed for use of the online learning material as  set out in pre-enrolment information above;

  3. a student enrolling in, or completing a course, then determining it is not the correct course for their needs. For instance, there is a clear warning on the website for NSW RSA students to advise they need a NSW Liquor Administration Board approved RSA course and also for Queensland students there are clear and concise warnings advising that they must undertake an OLGR Approved RSA Training Course Certificate. There are also warnings that RSA students should access the relevant State regulations to see if the online course is suitable for them;

  4. CFT agrees to refund, within 30 days, with no deduction, fees where the student has been unable to access the online learning material due to a system failure of the learning material. That is, the learning material is not available for access by all students due to technical failure of the learning platform.

Students who Attend classes

CFT recognises that refunds of fees paid in advance should be made to students under the following conditions:

  1. CFT agrees to refund, within 30 days, without deduction, all fees where the student's application for enrolment is refused by CFT.

  2. CFT agrees to refund, within 30 days, all fees paid, less a $20.00 administration charge, where, by reason or reasons beyond the student's control, (including Acts of God, Acts of Government authorities, civil strike and riots), the student is prevented from attending the course.

  3. CFT agrees to refund, within 14 days, without deduction, all fees where the CFT cancels the course or where the commencement of the course is postponed for more than four weeks.

  4. Cancellations will be accepted seven (7) days prior to a training course commencement date, after this time an administration fee of 50% will be incurred.

  5. No show on the day of the course will incur a fee of 100% forfeit of monies.

Language, Literacy & Numeracy

CFT is committed to helping all students succeed in completing our courses and assessments.
Anyone with language, literacy and/or numeracy issues will be given assistance to successfully complete the courses - this can be by using alternative training material using pictures rather than words, oral assessment and allowing people to bring someone to assist with interpretation of language.
Please inform our staff if you need assistance with language, literacy and/or numeracy.

Client Support

CFT is committed to helping clients from enquiry through to course completion. Please speak to the trainer or the office staff if you are having any difficulties at any point during the enrolment to assessment process.
For online problems you can email online@cft.com.au 7 days a week 7am - 10pm DAILY!

Flexible Learning and Assessment

CFT has a variety of flexible learning and assessment methods. Our courses are offered face-to-face in class on-site for groups, by correspondence and online. For more information about the methods of training and assessment, please contact the office on 1300 775 155 or 07 55 200390 between 9am - 5pm Mon - Fri.

How You Will Be Assessed

Whether you train online, in class or by correspondence, the assessment process is designed to meet the requirements of the nationally recognised units.

For Food Safety, you will have a set of assessment tasks, which include industry-based case studies, short answer questions and a offline demonstration of practical skills which needs to be observed in a work, or simulated work environment, which you fax, email or mail back to us.
For RSA all assessments occur online. This learning program is fully integrated with assessments after most sections. If you answer a question incorrectly, you can go back and revise the material at anytime and re-do the assessment. There is no penalty for getting questions incorrect, however, you will have maximum four (4) attempts before the system will lock you out. If you are locked out, please contact our office so that we may assist you with your understanding of the question;  We will re-set your course for you. You need 100% to be competent.
If you have any concerns whilst completing the course please contact our online tutor by emailing cftqld@gmail.com  We will be on hand for email enquiries from 7am to 10pm (EDST) seven days a week and we will respond with assistance.
For RSG you will have a set of assessment tasks, which include case studies and short answer questions which you fax, email or mail back to us.
If you would like more information about the assessment process for the training you are doing, please contact us on 1300 775 155 or 07 55 200390  9am - 5pm Mon - Fri, or email qld@cft.com.au

Appeals & Complaints

CFT has a documented process which deals with any appeal and complaint from students. This can be in regard to learning material, assessments, as well as personal issues such as harassment and privacy.
Please speak to your trainer and/or office staff to receive the full policy and procedures in relation to appeals and complaints, and to receive a copy of the Complaints Resolution form.

Access, Equity & Anti-Discrimination

All staff at CFT have been instructed to ensure that all clients are treated fairly and equally at all times.
CFT aims to ensure that all individuals have equal opportunities in programs and services regardless of their age, gender, indigenous culture, ethnic origin, (dis)ability, economic circumstances, religious or political affiliations and whatever their literacy and numeracy skills.
CFT's policy applies to all services and operations of the company, including recruitment, assessment and customer relations.
Recognition of Prior Learning (RPL/RCC)
CFT recognises that people sometimes have prior learning that is relevant to the courses they wish to undertake. As such CFT recognises the validity of prior learning and also prior qualifications.
A student must present requests for RPL to CFT prior to enrolment.
CFT policy and procedure relating to RPL will be provided to clients on request.
Legislation
CFT undertakes to keep up-to-date with any legislation which relates to the ability of students to complete the appropriate training and assessment in a safe and appropriate environment.
For more information about legislation such as Privacy, OH&S/WH&S, Anti-Discrimination, Workplace harassment (including bullying), and VET education, please contact our office.

Mutual Recognition

CFT will at all times abide by the mutual recognition agreements formed between all states of Australia, in the recognition of other RTO's training and certification.
CFT will provide information to clients in all appropriate company materials; recognise accredited training through the provision of certification showing all requirements as detailed with the Australian Qualification Framework (AQF); and communicate with the issuing RTO's for the provision of written confirmation about a certificate or Statement of Attainment, if doubt is evident.

Any Questions?

If you have any questions at any time, please contact our helpful office staff at the contacts listed below. All staff are committed to ensuring that you have a good outcome for your own personal satisfaction as well as for your studies and your career development.
 
Phone: 1300 775 155 or 07 55 200390
Fax: 07 56770622