The below videos are presented in partnership with Diageo. Promoting responsible drinking.
The below video looks at The Crossroads... is you customer about to cross the line? If a situation escalates, you need to have a strategy to deal with it. Your venue should have a procedure in place which provides guidance on how to manage an incident.
The next video looks at The Situation - Sorting it Out. It's important to know how you plan to deal with a situation before you take action and to work as a team to address the issue in a polite and firm way.
Below is a list of QLD Office of Liquor and Gaming Regulation Fact Sheets.
Liquor Licensing in the Brisbane City Council area
Responsible Alcohol Consumption
I did my RSA certificate online through CFT QLD - it was quick, easy and enjoyable with the mix of videos and quizzes. The information was well presented and easy to understand. I didn't complete my RSA at the one time and I was able to simply print out my two certificates once my course was completed - I was able to start my promotions job the very next day! Great work CFT QLD- thanks so much for making it so easy and fun! I have recommended you to all my colleagues.
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