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Correspondence: Customer Liaison Officer Training (CLO) - $70
Course Information
Course type: Short Courses
$70The Customer Liaison Officer (CLO) course covers both legislative and code of practice requirements. Information is presented in a logical process designed to enable gaming venues to provide necessary support to those who are at risk from excessive gambling. It also covers self exclusions and venue initiated exclusions.
Training by Correspondence
Flexible self-paced learning 24/7! Correspondence training offers a way of learning that allows you the freedom to choose when and where you wish to study. There are no classes to attend and we provide tutor support with all our nationally recognised courses. You can either call for support between 9-5pm Mon - Fri 1300 665 633 or email qld@cft.com.au
When you train by correspondence, we mail you a hard copy workbook (which you keep for future reference) and assessment. In food safety training this includes industry based case studies, short questions and a demonstration of practical skills which needs to be observed in a work environment. In the RSG course it involves short questions and case studies.
You can take your time doing the learning and assessments, and support is provided to all students undertaking training by this method.
To register and pay for correspondence training offline by cheque or credit card , please click here to download enrolment form. To pay by credit card, visit our "Online Store" or you can phone our office Mon-Fri 9am - 5pm.
How You Will Be Assessed
Whether you train online, in class or by correspondence, the assessment process is designed to meet the requirements of the nationally recognised units. You will have a set of assessment tasks, which include industry-based case studies, short answer questions and a demonstration of practical skills which needs to be observed in a work or simulated work environment.
If you would like more information about the assessment process for the training you are doing, please contact us on 1300 665 633 Monday - Friday 9am - 5pm or qld@cft.com.au For any enquiries after hours please email online@cft.com.au
Group Training
Other Training Methods
On Site Service Areas
CFT QLD can arrange on-site training at your business for groups of 10+, Call us on 07 5520 0380 for a quote.