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Best practice with Responsible Service of Alcohol marshals

Responsible Service of Alcohol (RSA) marshals are a great asset to any licensee who manages large numbers of patrons in their premises. RSA marshals have a unique responsibility to monitor patron behaviour and intoxication levels inside your venue, whilst allowing your bar staff to focus on customer service for your patrons.

The marshals do not replace the responsibility on your bar staff to not supply liquor to unduly intoxicated patrons, but assist in the identification of anyone who should not be supplied or who is consuming liquor while unduly intoxicated.

To perform this role effectively, an RSA marshal must not be involved in:
•serving or supplying liquor
•any gaming or wagering activities
•checking identification or conducting security duties including the physical removal of patrons
•controlling access or egress points or
•consuming alcohol.
 

 

To read more from QLD OLGR Newsletter 13/8/14